From Waste Management:

With the health and well-being of our community in mind, Waste Management has announced the temporary closures of their residential call centers to promote social distancing among call center employees.

Waste Management is actively establishing remote operations for its call center employees to re-establish call center operations as soon as possible. The suspension of call center availability has no impact to your recycling collection service.

Check wm.com/alerts for the latest updates, and also register for text and email alerts, or chat with the virtual assistant.